How to send a request for help

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To send a request for help through the help center, click on the box in the top right of the screen, next to your username.

 

 

Now click on the section of the course about which you want to send a query. For example, if you want to know about the methods of payment you should choose the option “Payment Assistance”.

 

 

You can then write the message subject and the description. You will notice that as soon as you type the first few words a pop-up window will appear with suggestions for articles related to the query you are making.

 

If these suggestions do not match the information you need, carry on writing. More suggestions related to the text you have written will now appear in the same way.

 

 

If after this last step you want to contact us anyway, you can finish typing the body of the message in the “Description” section and then choose the type of query from the drop-down menu. Finally, you have to agree to the processing of the personal data and then send the request.

 

 

If you want to know where to find and check the status of your requests click here.

 

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